General Terms and Conditions

This page sets out the rules that govern use of our platform and explains the relationship between us and players. It describes core obligations for account holders, basic eligibility, acceptable use, how bonuses and payments are handled, and how we manage disputes and updates to these terms. By using our services you agree to comply with these terms.

Account responsibilities

Account holders must provide accurate, complete and up-to-date information when registering and keep details current. We expect you to maintain the confidentiality of your account credentials and to notify us immediately of any unauthorised access. You are responsible for all activity that occurs under your account.

Verification and security

We may require identity and address verification at any time and will carry out checks to prevent fraud and money laundering. Until verification is complete, access to certain features - including withdrawals - may be restricted. We reserve the right to suspend or close accounts where fraud, chargebacks, bonus abuse or other breaches are suspected.

Account limits

We may impose deposit, loss or withdrawal limits on accounts. You can request changes to limits where permitted, but increases may be subject to a cooling-off period and additional checks.

Eligibility requirements

To use our services you must meet the minimum age in your jurisdiction and be legally permitted to gamble where you are located. Only one account per person is allowed. Residents of territories where our services are restricted must not register or play for real money. It is your responsibility to ensure participation is lawful where you live.

Acceptable platform use

Users must not attempt to manipulate games, use unauthorised software or devices, place bets using stolen funds, or engage in collusion. Abusive behaviour towards staff or other users, or any attempt to circumvent technical or commercial safeguards, is prohibited. We may monitor activity to detect prohibited conduct and take appropriate action, including account closure and forfeiture of balances.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms which supplement these conditions. Bonus funds may have wagering requirements, game restrictions and time limits. We may withhold, reclaim or void bonuses and winnings where we suspect abuse, error or breach of promotional terms. Promotional offers may vary by jurisdiction and may be withdrawn or amended at our discretion.

Deposits and withdrawals

Payments must be made using verified instruments in your name. Withdrawal requests are subject to identity checks and may be delayed while we complete standard security and compliance procedures. Processing times and limits depend on the payment method. We will not be liable for delays caused by payment providers or banks. Any fees applied by third parties are the responsibility of the user.

Dispute resolution

If you have a complaint you should contact our support team with full details and any supporting evidence. We will investigate and respond within a reasonable timeframe. Where we cannot reach agreement, we will explain any further steps available, which may include escalating internally or using an appropriate independent dispute resolution service if applicable.

Updates to terms and conditions

We may amend these terms from time to time. Changes will be posted on the site and where appropriate notified by message or email. Continued use of the platform after changes are published constitutes acceptance of the updated terms. If you do not accept any change you should stop using the service and close your account.